AURELIE Haus is an independent fashion discovery platform. Purchases featured on our site are completed directly with our partner brands and retailers, who are responsible for payment, delivery, returns and refunds.
Any return must be arranged with the retailer from which the item was purchased and will be governed by that retailer’s individual return policy. The applicable return period and instructions should appear in your order confirmation or on the retailer’s website.
Return windows vary between partners, so we recommend reviewing the relevant policy promptly after receiving your order.
* Remain unworn, unused, unwashed and unaltered
* Include all original tags, accessories and packaging
* Be returned within the stated return period
* Meet any additional conditions specified by the retailer
Return restrictions differ between retailers. Items commonly excluded may include:
* Personalised or made-to-order pieces
* Underwear and certain hosiery
* Swimwear without its original hygiene protection
* Beauty products, fragrance and cosmetics
* Earrings and other hygiene-sensitive items
* Final-sale merchandise
* Items that have been worn, altered or damaged after delivery
Delivery charges, duties and return-shipping costs may also be non-refundable. Please refer to the retailer’s policy for the terms that apply to your order.
If your order arrives damaged, faulty or incorrect, contact the retailer directly as soon as possible, quoting your order number and providing photographs where requested.
Refunds are issued by the retailer to the original payment method once the return has been received, inspected and approved. Processing times vary depending on the retailer and your bank or payment provider.
Exchange availability is determined by the individual retailer. Where exchanges are not offered, you may need to return the original item and place a new order.
Need help locating the retailer?
Your order confirmation will identify the brand or retailer responsible for your purchase. As AURELIE Haus does not hold stock, take payment or fulfil orders, we are unable to authorise returns or issue refunds on a retailer’s behalf.
For questions about a purchase, please contact the retailer’s customer-care team directly.
